How could we encourage users to connect with the community and feel safe and welcome?
Simplified the user actions by offering more options.
The interaction needs to consider the users in all different literacy levels. And it provides them a simple solution. Option A requires typing with a high literacy level for English. Option B provides all tags, but all tags mean no tag. In the Option C, user only need to add one tag. It’s much easier for all users.
Bonding together by sharing.
Users would share stories when they feel comfortable and welcome. In the Option A, users are required to share their stories right away after they pick a topic. I changed the share bar to the top. Users might choose a topic, then browse others’ stories, then they can like it, share it, and leave a comment. When they are ready and feel motivated, they could go back the share bar on the top to tell their stories.
Community Design Iteration
On-boarding
Created a seamless and friendly user experience by conducting usability testing.
The tapping area was not in a comfortable area. The users have to do more movement to finish the action.
Moved the function area down to the bottom, the users could tap it easier. The interface is less distraction, and much clearer.
Explore Resources
How could we provide more therapy options and financial plans?
Gaining users' pain points and insights by facilitating an online survey.
I did user research to understand Asian American Women’s family status, culture values, and financial conditions. I utilized social media research, questionnaires, and interview methods. This is what I learned.
I received 17 questionnaire responses. They are students (8), employees (7), self-employed (1), and housewives (1).
More than half of the participants felt anxiety more than 3 times last year.
The top 3 issues would cause participants’ anxiety.
More than sixty percent of participants felt middle anxiety intensity level.
Top 3 activities the participants would do to release their anxiety.
Half of the participants were looking for or accessed to a professional therapy last year.
Top 3 elements the participants want to know before they go to a therapy.
Price rate, background, and languages are the Top Three factors of concern.
The main body listed price rate, background, and languages as the top three elements participants were most concerned about. However, the research results also showed that half of the participants didn't know when they needed therapy.
Offering more services to reach out to more users.
Providing an Urgent Line and complimentary tests tailored to various user demographics. Additionally, engaging potential users through abbreviated therapy sessions to foster initial interest.
Find your therapist
Optimized financial support options
Assisting users in placing orders by increasig financial flexibilities.
The price rate is the primary barrier preventing users from accessing therapy. We aim to address this by providing clarity on pricing ranges and available insurance options.
Facilitate quick decision-making by improving component designs.
